Life is full of unanswered questions already - to prevent creating more,
we’ve set up this faq section as a quick and useful framework to answer any question you may have.
SIZING
How do I know the item will fit me? OR How does the item fit?
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ORDERS
Do I need to make an account to place an order?
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Can I modify or cancel an item from my order?
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Can my order be shipped as a gift?
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Where is my order confirmation?
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How do I track my order?
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My order has not arrived.
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SHIPPING & HANDLING
When will my order be shipped?
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Post office mailbox addresses? Sometimes cheaper?
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RETURNS
How can I return my order?
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Will you provide a return label?
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Do you offer exchange?
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Can I return in-person?
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What if the items are damaged or faulty?
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PAYMENT
What are the payment options?
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Help, I cannot proceed with my payment.
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Billing address differs from my shipping address?
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Will I be charged any sales taxes?
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OTHER
Where is MÄRCHEN Based?
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How can I stay up-to-date with MÄRCHEN?
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Does MÄRCHEN have a PR?
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I would like to stock MÄRCHEN. Who should I contact?
